Senior Director, Customer Operations & Client Success
NTT Global Data Centers, Americas
Cindy L. Joos has held multiple leadership positions throughout her career in data centers and currently, she is the the Senior Director, Customer Operations & Client Success for NTT Global Data Centers, Americas. She manages a team of Client focused people, everything Customer is in her prevue at NTT Global Data Centers, Americas. Prior to joining NTT GDC Americas, she was VP, Global Shared Services for Cyxtera Technologies. In this role she managed customer care teams, service delivery, and engineering support for all data centers, maintenance contracts, process, standards, procedures, and metrics. In her roles as Senior Director in the West Region, she managed a team of 180 at 18 Data Centers in the West, supporting $20M of operational and $9M of capital expenditures. In her engineering and mechanical role, she had 24 mechanical and electrical engineers that supported six global regions with 59 global data centers, supporting 1.6 million square feet of data center space and 2.5 megawatts of power. The team created and approved all procedures and processes in the data centers, as well as doing the design, research, and creation of energy and efficiency projects supporting the power usage effectiveness concept. In conjunction with the engineering team, an extensive maintenance management support team handled all vendor support calls and contracts and management for all data centers. Joos also, managed a controls engineering team supporting all building management systems. The tools team supports IT solutions, including a metrics dashboard and a data center Infrastructure Management tool that is standard across all data centers.
Joos has a Bachelor of Science in computer information systems with a minor in business from Regis University. Joos received the CenturyLink Circle of Excellence in 2013 for the integration of Savvis and Qwest data centers, as well as many spot awards throughout her career. Her team was awarded the Uptime Brill award submitted by and awarded to the CenturyLink Engineering team in 2014.