Mng Dir-Svc Config&Act / Global Data Center Operations | Verizon Enterprise Solutions
At present, Carlos David is the Managing Director of Global Datacenter Operations for Verizon. In his current role, Carlos is responsible for the day-to-day Tier 1 operations of the Cloud Services portfolio of data centers in Verizon’s global footprint. His goal is striving towards standardizing the customer experience, through reliable, repeatable & predictable operating processes around colocation customer deployments and related support and maintenance activities at the data centers. Prior to joining Verizon, Carlos spent 3 years at Desca, building a Managed Services practice that ultimately supported near 4000 contracts in 17 countries in Latin America. And prior to that, he spent approximately 9 years as Director of Operations for Telefonica USA, Inc., a subsidiary of the global telecommunications company headquartered in Madrid, Spain. At Telefonica, his responsibilities included operating the US domestic data center footprint, the IT Outsourcing practice, and Managed Services engineering functions. Supporting a large multinational customer base, mainly corporations headquartered in the US, but doing business in South and Latin America, allowed Carlos to benchmark the best practices in the industry and apply them along with vendor agnostic technologies to deliver business enabling solutions. Carlos has held several other roles in the Information Technology industry over the last two decades working in network consulting, quality control, IT outsourcing professional services, Value Added Reseller, Managed Services Provider, and more recently Telecommunications, & Data Centers. In addition, he has managed multi-national data center operations; very large data center migration projects, software development projects, ISO and TQM quality models consulting, and is a certified PMP. Carlos holds a Bachelor degree in Industrial & Systems Engineering from Florida International University.